Sangoma PBXAct - Call Center add-on
Licenta Call Center - Pachet Comercial - Necesita intai Licenta de Baza PBXact
0.00RON
PBXact Contact Center
IVR and Auto-attendant | 24/7 Support |
• Self-serve • Custom messaging • Multi-Language options • Time-based call routing | • Hot Desking with Sangoma IP phones • Click-to-call • After-Hours Routing |
Routing | Customer Experience |
• Priority queue* • Overflow agents* • Ring strategy options • Caller ID prefix* • Outbound calling campaign* | • Queue callback* • Custom music on-hold • Custom announcements • Status message |
Agent Productivity | Reporting and Monitoring |
• Multi-queue agent* • Team chat • CRM integration • Presence control • Softphone • Remote agents • Screen pop | • Real-time queue dashboard • Agent status • On-demand and scheduled reports* • Call recording • Call Barging & Whisper |
Integration | |
![]() | Salesforce, Zendesk, Zoho, SugarCRM |