Sangoma PBXAct - Call Center add-on

Licenta Call Center - Pachet Comercial - Necesita intai Licenta de Baza PBXact
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PBXact Contact Center  

IVR and Auto-attendant24/7 Support

• Self-serve
• Custom messaging
• Multi-Language options
• Time-based call routing

• Hot Desking with Sangoma IP phones
• Click-to-call
• After-Hours Routing
RoutingCustomer Experience
• Priority queue*
• Overflow agents*
• Ring strategy options
• Caller ID prefix*
• Outbound calling campaign*

• Queue callback*
• Custom music on-hold
• Custom announcements
• Status message
Agent ProductivityReporting and Monitoring

• Multi-queue agent*
• Team chat
• CRM integration
• Presence control
• Softphone
• Remote agents
• Screen pop

• Real-time queue dashboard
• Agent status
• On-demand and scheduled reports*
• Call recording
• Call Barging & Whisper
Integration
vulnerability scanning Brosura Call Center
Salesforce, Zendesk, Zoho, SugarCRM

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